Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience (your information helps us to better respond to your individual needs)
; To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To administer a contest, promotion, survey or other site feature
; To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third party links Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. Online Privacy Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Your Consent By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy If we decide to change our privacy policy, we will update the Privacy Policy modification date below.
This policy was last modified on 17th April 2015 

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Contact Monica Kade 


Please refer below to the terms and conditions regarding the purchase of The Moment HQ events, Business or personal (“Services”), Business or personal ("Programs") or products (the “Product(s)") and Podcasts (“Podcasts”). If you have any queries relating to the specific terms and conditions for any service, program, podcast or product, please contact us or phone +61 422 238 069. 

1. Engagement: 
Thank you for accepting our offer to provide you with Services, Podcasts, Programs and/or Products. By placing an Order/booking or payment, you acknowledge that you have read our Terms and Conditions as they appear below and agree that the placement of the Order/booking or payment together with these Terms and Conditions form a contract between you and us.

2. Payment and Delivery of Service(s) and Products fees: 
a. All products including such as eBooks, books, and services not covered by a payment plan, must be paid for in full prior to delivery of those products or services. Once work has commenced from the initial consult you are legally obliged to have made full payment for your service. 
b. For Programs, full payment must be made at least 24 hours prior to the commencement of the Program. Without full payment of tuition fees within 24 hours prior to commencement, the place in the Program cannot be guaranteed and the refund terms apply (refer to clause 4). 
c. Your payment of Program tuition fees entitles you the right to a seat at the Location during the Program hours as agreed on the Event Details; and to receive a copy of any materials for Course Services.
d. Any arranged payment plans must be paid in accordance to the arranged payment installment dates. If these payment are not met on the arranged installment dates, The Moment HQ reserves the right to cancel your place in the program; or postpone commencement of your selected service until payments are made; and the refund terms apply (refer to clause 4). 
e. All international payments are in Australian Dollars and include GST and are based on the current conversion rate at the time of booking/payment.
f. Payment methods will be communicated by the The Moment HQ depending on the Service, Product or Program being purchased.
g. Delivery of services will commence once full payment has been received or payment plan has been set and scheduled for your selected product.
h. You will be notified by The Moment HQ on your project commencement dates and approximate completion dates.

3. Cancellation/changes, credits and refunds: 
a. There is no refund for the purchase of the following Products, Services and Programs. At our discretion, The Moment HQ may grant a credit to part or all of the purchase price for use within The Moment HQ. 
b. Services, Programs or Product fees are not transferable.
c. If you wish to cancel a Service or Program you can do so with these restrictions: if you cancel at least 48 hours in advance of the Service or Program commencing you will be credited back any paid fees for use on other The Moment HQ Services, Products or Programs. This credit is valid for 12 months from the original Service, Product or Program purchase or commencement date. If the cancellation is made less than 48 hours of the Service or Program commencing there is no refund and no credit. 
d. If you do not attend the Program you have booked and paid for, your spot will be deemed to be forfeited by you and you will not be entitled to any refund or credit. 
e. If you should not pay the installment sum by the installment payment date, The Moment HQ reserves the right to cancel your Service Package or Program and no refund or credit applies.
f. We may cancel or make changes to the location, date or times of the Service or Program for any reason and will notify you in writing or by phone call to you. 
g. In the event of cancellations or changes made by us, if the Service or Program is cancelled and not rescheduled we will give you a refund of monies paid. If the program is re-scheduled and you cannot make the changed conditions we will credit you within The Moment HQ for monies paid. We shall have no further liability to you in respect of the cancellation. 
h. You acknowledge that you shall not be entitled, and shall not claim a refund other than by strict compliance with Clause 4. You further acknowledge that this is an essential term of this agreement.

Change in Scope

i. Any modifications to the original project brief during the execution of The Project will render the Quote invalid and additional fees may be applied.
j. Unless otherwise agreed, a new Quote will need to be approved and a revised deposit paid before work can restart.


k. Approval of copywriting or other services must be clearly stated in writing via email.
l.  Once final approval has been received The Project will be closed and final balance of the account is due; as per the payment plan arrangement.

4. Intellectual Property:
a. We have all right, title and interest in all intellectual property used by us for the Services, Programs, Products and Podcasts.
b. In performing the Services, Programs, Products and Podcasts for you, we do not transfer title to you in any intellectual property and title to all such intellectual property remains with us.

5. Disclosures: 
You acknowledge that neither we, any of our representatives or any person we engage to perform the Services and Programs or contents of any Product material ('Relevant Persons') is an investment adviser or licensed by ASIC or any other governmental authority to provide investment advice; that the Relevant Persons do not purport to provide investment advice or operate an investment advice business (as defined in the Australian Securities and Investments Commission Act 2001 or Corporations Act 2001); and we may pay commissions to third parties arising from your entering into this agreement. 

6. Other Documents: 
Subject to your rights under the Privacy Act 1988, you may be required to complete and deliver to us other documentation, including questionnaires.

7. Limitation of Liability: 
You agree to limit any claim on The Moment HQ to the cost of re-supply of equivalent Products or services. The Trade Practices Act and similar State and Commonwealth Legislation in Australia may confer rights and remedies on you in relation to the supply of the Products or Services and Programs Services which cannot be excluded, restricted or modified. The Moment HQ does not exclude such non-excludable rights but does exclude all other conditions and warranties implied by custom, law or statute. We: a. exclude all terms, conditions and warranties implied by custom, the general law or statute or which cause any part of this agreement to be void (Excludable condition');
b. limit our liability to you for breach of any Excludable Condition to the total amount actually paid by you under this agreement; c. limit our liability to you for any claim (whether arising in contract, tort or statute) for loss or damage suffered by you in relation to the performance of the Services, Podcasts, Products or Programs Services to the total amount actually paid by you under this agreement; and d. excludes all liability for contingent consequential direct indirect special or punitive damage (including but not limited to, lost revenue or lost profit) suffered by you in any way relating to the Services, Products, Podcasts or Programs Services or your exercise of rights under this agreement.

Please note that these terms and conditions are subject to change at any time.